We have been partners with DHL and Aramex for a number of years and they handle all of our shipments.

We do not accept returns. In the extremely unlikely event your order arrives damaged, or the wrong item is delivered, we will either refund or replace.

Should you wish to claim for a damaged or wrongly delivered item please send an email to info@houseofsoap.com, or send a Whatsapp message to +96590960350.

Our delivery times vary by country, but we aim to have all orders for Kuwait, UAE and Lebanon delivered within two business days (but upto four business days during busy sale periods), orders for Oman, Qatar and Saudi Arabia delivered within four business days and other worldwide locations delivered within 5-7 business days.

Our dedicated Customer Service team is ready to help;

Email – info@houseofsoap.com

WhatsApp – +96590960350

Phone – +96524312175

The team is available from 10am-6pm GST, Sunday to Thursday.

We deliver worldwide.

We never charge you more than the delivery costs, and the fee for you will vary depending on where the order is shipping to, based on our warehouse locations and logistic operations;

UAE – Free delivery for all orders above AED 100. Orders under that amount will be charged AED 20 delivery fee. Orders cancelled before delivery will be charged the delivery fee.

Kuwait – Free delivery for all orders above 9 KWD. Orders under that amount will be charged 2 KWD delivery fee. Orders cancelled before delivery will be charged the delivery fee.

Lebanon – Free delivery for all orders above $20. Orders under that amount will be charged $5 delivery fee. Orders cancelled before delivery will be charged the delivery fee.

Saudi Arabia – Free delivery for orders over SAR 99; charge if threshold not reached is SAR 40

Qatar – Free delivery for orders over QAR 99; charge if threshold not reached is QAR 40

Oman – Free delivery for orders over OMR 9; charge if threshold not reached is OMR 3.5

Other Worldwide – Free delivery for orders over $40; charge if threshold not reached is $20